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FAQ - Frequent questions
We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro), as well as digital payments with Apple Pay, Google Pay, Shop Pay and Union Pay. You can also pay conveniently with PayPal. We also offer the possibility of using Klarna and Scalapay to split the payment into 3 interest-free installments. We also accept payments by bank transfer and cash on delivery for orders from a minimum of 100 euros up to a maximum of 1400 euros.
Our shipments to Italy take place within 48 working hours from the order confirmation. In Europe in 3-5 working days and in the USA within 4-7 days. You will receive an email with the tracking number as soon as your order is shipped.
Yes, we accept returns within 14 days of receiving the goods. Customers can choose the courier they prefer to ship the goods to the address Via Dei Transiti 21, Milan, to the owner HORUS SRL.
Our customer service team is here to help you. You can contact us in three ways: using the contact box here
below, by clicking on the "Chat with us" button at the bottom right of the site to speak directly with one of our operators in real time, or by calling our telephone number (+39) 0236553241. Please note that our number is active from Monday to Friday from 8:00 to 17:00. The chat remains active even outside of office hours as we answer 24 hours a day,
7 days a week.
Yes, but only by appointment. You can make an appointment by filling out the contact box or calling us at (+39) 0236553241. You can come directly to Loxuno to collect your order placed online or to purchase directly on site.
Yes, we offer gift card which can be purchased and used on our site. They are the perfect gift for any occasion!