Informations d'expédition

SECURE, EASY, AND FAST PURCHASES AND PAYMENTS

 

LOXUNO exclusively sells 100% guaranteed original products, purchasing every item in its online shop directly from carefully selected partners.

The purchase of items sold by LOXUNO, available on this website, can only be made through it by following the instructions displayed on your device's screen.

 

The payment for purchased items must be made at the time of closing the purchase transaction using the following methods: American Express, Apple Pay, Google Pay, Visa, Mastercard, Maestro, Shop Pay, Union Pay, Klarna, Bank Transfer, and Cash on Delivery.By selecting the cash on delivery option, available only for Italy, it is possible to confirm the order without having to enter payment details. SHIPPING LOXUNO ships to all states that are part of the European Union, the United Kingdom, the United States, and, for special requests, through email or the available contact channels, Horus Srl may consider shipping to other unspecified areas. We mainly ship with TNT in Italy, Fedex in the rest of the world, and finally to UPS. Shipping of any item or value is free for users residing in Italy.For shipments to European countries, a standard shipping rate will be applied. For international shipments outside of Europe, shipping costs and any customs duties are the responsibility of the buyer. All duties and taxes are the responsibility of the user. Before purchasing our products, please check for any restrictions in your country. The Company will not be responsible for expenses and damages resulting from the failure to execute the sales contract due to any prohibitions in your country and/or during shipping.

We are committed to respecting the scheduled delivery times, but during Sale or Promotion periods, due to the high volume of orders, order processing may experience delays. Moreover, on Saturdays, Sundays, and other public holidays, couriers do not make deliveries. In these cases, we will guarantee our assistance for any questions or needs you may have.

·        January 1 and 6

·        Easter and Easter Monday

·        April 25

·        May 1

·        June 2

·        August 15

·        November 1

·        December 8, 25, and 26

·        Black Friday, flash deals, etc…

 

TAMPERING WITH PACKAGES

 

If the package appears to be tampered with, we advise you to immediately contact us as soon as possible: we will need useful information to report the incident to the relevant courier.Send an email to Hello@loxuno.com with some photos that demonstrate the tampering.

FAILED DELIVERY

 

In the event that the item/s is not delivered because the address or phone number is incorrect or missing, or for any other reason, the package may be returned to HORUS S.r.l.: should this incur any expenses and/or additional costs, they will be deducted from your purchase in case of a refund or requested in addition to a second shipment of the item.