Loxuno

Yes, we use the most advanced SSL encryption systems to ensure that all transactions are secure and protected. We collaborate with leading payment providers to ensure maximum security.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro), as well as digital payments with Apple Pay, Google Pay, Shop Pay, and Union Pay. You can also conveniently pay with PayPal. We also offer the option to use Klarna and Scalapay to split the payment into 3 interest-free installments. We also accept payments via bank transfer and cash on delivery for orders from a minimum of 100 euros up to a maximum of 1400 euros.

Yes, the merchandise is 100% authentic. We select reliable suppliers
and our items undergo very strict quality and authenticity checks. Loxuno's goal is to make high fashion accessible to everyone, offering the best prices and providing the option to pay in 3 interest-free installments.

Shipping is free throughout Italy, regardless
of the order value.

Our shipments in Italy are made within 48 working hours from the order confirmation. You will receive an email with the tracking number as soon as your order is shipped.

Yes, we accept returns within 14 days of receipt of the goods. Customers can choose the courier they prefer to ship the goods to the address Via Dei Transiti 21, Milan, addressed to HORUS SRL.

Return shipping costs are the responsibility of the customer, except in the case of defective goods or incorrect items, in which case the return shipping costs are borne by us.

To make a return, contact us within 14 days of receiving the goods. Ship the item to our address: Via Dei Transiti 21, Milan, account holder HORUS SRL. You can choose the courier you prefer. For defective goods or wrong items, contact our customer service to receive instructions and a free return label.

The items in the Special Price section are products that have minor defects. These defects are clearly indicated in the product description, and photos showing the defects are also attached so that the customer can view them before making a purchase.

Items from the Special Price section can be returned within 14 days of receipt, following the same return conditions as other products. However, defects reported and visible in the photos are not considered valid reasons for a free return.

Our customer service team is at your disposal. You can contact us in three ways: using the contact box below
, clicking on the "Chat with us" button at the bottom right of the site to speak directly with one of our operators in real-time, or by calling our phone number (+39) 0236553241. Please note that our number is active from Monday to Friday from 8:00 AM to 5:00 PM. The chat remains active even outside office hours as we respond 24
hours a day, 7 days a week.

Yes, but by appointment only. You can schedule an appointment by filling out the contact box or by calling us at (+39) 0236553241. You can come directly to Loxuno to pick up your online order or to purchase directly on site.

Yes, we offer gift cards that can be purchased and used on our site. They are the perfect gift for any occasion!

Our prices are already heavily discounted as we are an outlet. However, we recommend that you subscribe to our newsletter to receive updates on any special promotions and further discounts.