Loxuno

Yes, we use the most advanced SSL encryption systems to ensure that all transactions are safe and secure. We work with major payment providers to ensure maximum security.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro), as well as digital payments with Apple Pay, Google Pay, Shop Pay and Union Pay. You can also pay conveniently with PayPal. We also offer the possibility of using Klarna and Scalapay to split the payment into 3 interest-free installments. We also accept payments by bank transfer and cash on delivery for orders from a minimum of 100 euros up to a maximum of 1400 euros.

Yes, the goods are 100% authentic. We select suppliers
reliable and our items follow very strict quality and authenticity controls. Loxuno's goal is to make high fashion accessible to everyone, offering the best prices and offering the possibility of paying in 3 interest-free installments.

Shipping is free throughout Italy, regardless
from the order value.

Our shipments to Italy take place within 48 working hours from the order confirmation. You will receive an email with the tracking number as soon as your order is shipped.

Yes, we accept returns within 14 days of receiving the goods. Customers can choose the courier they prefer to ship the goods to the address Via Dei Transiti 21, Milan, to the owner HORUS SRL.

Return costs are at the customer's expense, except in the case of defective goods or incorrect items, in which case the return costs are at our expense.

To make a return, contact us within 14 days of receiving the goods. Ship the item to our address: Via Dei Transiti 21, Milan, registered HORUS SRL. You can choose the courier you prefer. For defective goods or wrong items, contact our customer service to receive instructions and a free return label.

Our customer service team is here to help you. You can contact us in three ways: using the contact box here
below, by clicking on the "Chat with us" button at the bottom right of the site to speak directly with one of our operators in real time, or by calling our telephone number (+39) 0236553241. Please note that our number is active from Monday to Friday from 8:00 to 17:00. The chat remains active even outside of office hours as we answer 24 hours a day,
7 days a week.

Yes, but only by appointment. You can make an appointment by filling out the contact box or calling us at (+39) 0236553241. You can come directly to Loxuno to collect your order placed online or to purchase directly on site.

Yes, we offer gift cards that can be purchased and used on our site. They are the perfect gift for any occasion!

Our prices are already heavily discounted as we are an outlet. However, we recommend that you sign up to our newsletter to receive updates on any special promotions and additional discounts.