Loxuno

Yes, we use the most advanced SSL encryption systems to ensure that all transactions are safe and secure. We work with major payment providers to ensure maximum security.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro), as well as digital payments with Apple Pay, Google Pay, Shop Pay and Union Pay. You can also pay conveniently with PayPal. We also offer the option to use Klarna and Afterpay to split your payment into 3 interest-free instalments. We also accept payments by bank transfer and cash on delivery for orders from a minimum of 100 euros up to a maximum of 1400 euros.

Yes, the goods are 100% authentic. We select
reliable suppliers and our items follow very strict quality and authenticity controls. Loxuno's goal is to make high fashion accessible to everyone, offering the best prices and offering the possibility of paying in 3 interest-free installments.

Shipping is free throughout Italy, regardless
of the value of the order.

Our shipments to Italy take place within 48 working hours of order confirmation. You will receive an email with the tracking number as soon as your order ships.

Yes, we accept returns within 14 days of receiving the goods. Customers can choose the courier they prefer to send the goods to the address Via Dei Transiti 21, Milan, to the owner HORUS SRL.

Return costs are borne by the customer, except in the case of defective goods or incorrect items, in which the return costs are borne by us.

To make a return, contact us within 14 days of receiving the goods. Send the item to our address: Via Dei Transiti 21, Milan, registered with HORUS SRL. You can choose the courier you prefer. For defective merchandise or incorrect items, please contact our customer service team for instructions and a free return label.

The items in the Special Price section are products that have small defects. These defects are clearly indicated in the description of the product sheet and photos showing the defects are also attached so that the customer can view them before purchasing.

Items in the Special Price section can be returned within 14 days of receipt, following the same return conditions as other products. However, defects reported and visible in the photos are not considered valid reasons for a free return.

Our customer service team is at your disposal. You can contact us in three ways: using the contact box below, clicking on the "Chat with us" button at the bottom right of the site to speak directly with one of our operators in real time, or by calling our telephone number ( +39) 0236553241. Please note that our number is active from Monday to Friday from 8:00 to 17:00. The chat remains active even beyond office hours as we respond 24 hours a day,
7 days a week.

Yes, but only by appointment. You can make an appointment by filling out the contact box or calling us at (+39) 0236553241. You can come directly to Loxuno to collect your order placed online or to purchase directly on site.

Yes, we offer gift cards that can be purchased and used on our site. They are the perfect gift for any occasion!

Our prices are already heavily discounted being an outlet. However, we recommend that you sign up for our newsletter to receive updates on any special promotions and additional discounts.