Yes, we use the most advanced SSL encryption systems to ensure all transactions are safe and secure. We partner with major payment providers to ensure maximum security.
We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro), as well as digital payments with Apple Pay, Google Pay, Shop Pay, and Union Pay. You can also pay conveniently with PayPal. We also offer the option of using Klarna and Scalapay to split your payment into three interest-free installments. We also accept bank transfers and cash on delivery for orders from €100 to €1,400.
Yes, our merchandise is 100% authentic. Our items undergo very strict quality and authenticity checks. Loxuno's goal is to make high-end fashion accessible to everyone by offering the best prices and the option of paying in three interest-free installments.
Shipping is free throughout Italy, regardless
from the order value.
Our shipments to Italy are made within 48 business hours of order confirmation. You will receive an email with your tracking number as soon as your order ships.
Yes, we accept returns within 14 days of receiving the goods. Customers can choose their preferred courier to ship the goods to Via Dei Transiti 21, Milan, registered to HORUS SRL.
Return costs are the responsibility of the customer, except in the case of defective goods or incorrect items, in which case the return costs are our responsibility.
To return your item, please contact us within 14 days of receiving it. Ship the item to our address: Via Dei Transiti 21, Milan, registered under the name HORUS SRL. You can choose your preferred courier. For defective or incorrect items, please contact our customer service for instructions and a free return label.
Our customer support team is here to help. You can contact us in three ways: using the contact box here
below, by clicking the "Chat with us" button at the bottom right of the site to speak directly with one of our operators in real time, or by calling our telephone number (+39) 0236553241. Please note that our number is active Monday to Friday from 8:00 am to 5:00 pm. The chat remains active even outside of office hours as we answer 24 hours a day.
7 days a week.
Yes, but by appointment only. You can schedule an appointment by filling out the contact form or calling us at (+39) 0236553241. You can come directly to Loxuno to pick up your online order or to purchase directly on-site.
Yes, we offer gift cards that can be purchased and used on our website. They're the perfect gift for any occasion!
Our prices are already heavily discounted since we're an outlet. However, we recommend subscribing to our newsletter to receive updates on any special promotions and additional discounts.
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