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FAQ - Frequently Asked Questions
We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro), as well as digital payments with Apple Pay, Google Pay, Shop Pay, and Union Pay. You can also conveniently pay with PayPal. We also offer the option to use Klarna and Scalapay to split the payment into 3 interest-free installments. We also accept payments via bank transfer and cash on delivery for orders from a minimum of 100 euros up to a maximum of 1400 euros.
Our shipments in Italy are made within 48 working hours from the order confirmation. In Europe within 3-5 working days and in the USA within 4-7 days. You will receive an email with the tracking number as soon as your order is shipped.
Yes, we accept returns within 14 days of receipt of the goods. Customers can choose the courier they prefer to ship the goods to the address Via Dei Transiti 21, Milan, addressed to HORUS SRL.
Our customer service team is at your disposal. You can contact us in three ways: using the contact box below
, clicking on the "Chat with us" button at the bottom right of the site to speak directly with one of our operators in real-time, or by calling our phone number (+39) 0236553241. Please note that our number is active from Monday to Friday from 8:00 AM to 5:00 PM. The chat remains active even outside office hours as we respond 24
hours a day, 7 days a week.
Yes, but by appointment only. You can schedule an appointment by filling out the contact box or by calling us at (+39) 0236553241. You can come directly to Loxuno to pick up your online order or to purchase directly on site.
Yes, we offer gift cards that can be purchased and used on our website. They are the perfect gift for any occasion!